Most of our items are sent via Royal Mail Tracked 48 or Royal Mail 2nd Class mail.  On rare occasions, we may use other suppliers depending on the weight of your order.

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Royal Mail aim to deliver within 48 hours, however, we can not guarantee delivery times.  Bags Full of Sparkle cannot be held liable for delays in delivery time periods of a third party.

Our turnaround time is approximately 7-10 working days.  The delivery is on top of the processing time. 

If your item arrives and you were not available to take delivery of it, you must arrange re-delivery of your goods directly with Royal Mail.  Failure to do so will result in the goods being sent back to us and the buyer will be responsible to pay for the items to be delivered again. Postage costs will not be refunded.

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If your item arrives damaged and/or you notice part of your order is missing due to damage/broken/open box, we must be notified within 48 hours of delivery. We will offer either a refund on the missing part of your order or a replacement. Images of the damaged box/item will need to be supplied in order for us to complete a claim from our end with the courier.

REFUNDS/RETURNS:

As all our items are made to order, this includes the sizes you choose for your order (eg. clothing), we do not offer refunds or exchanges unless the item is found to be faulty. In this event,  we will offer either a refund or replacement at our discretion. Please ensure the personalised information you provide us is correct and that you are ordering the correct product and size.  We will not refund or replace orders where you provide us with incorrect details such as spelling of name etc.

Should the item is found to be faulty, I may request for the item to be sent back at our cost. Any authorised returns must be sent back to us within 7 working days of receiving the item using a tracked/signed for service via Royal Mail Tracked 48. Any different courier that will cost more than Royal Mail Tracked 48 will not be covered by us. The products are the customers responsibility until its arrived safely to us. Refunds, replacements will not be issued until we have received the faulty goods back (if requested). Please retain your receipt as your proof of postage, you may need this to claim back from Royal Mail should the items are lost/delayed in the post.

We strive to ensure that all product descriptions and images are accurate. However, variations may occur due to different displays or the nature of handmade items.  We cannot take responsibility for colour variations due to monitor settings.

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ITEMS RETURNED BACK TO US:

If your order is returned back to us for any of the reasons listed (this list is not exhausted), we will NOT issue you a refund and you will be liable to re-pay postage to have your item sent back to you:-

'incorrect address', 'address partially missing', 'recipient did not claim', 'recipient refused parcel', 'recipient no longer at the address' - refund will not be processed.
If your order is a non personalised item which we are able to re sell and your order was sent back to us by the courier for any of the reasons above, we may agree to refund you the product cost only minus postage fee's. This is at our discretion.